Questions parents ask us.

If you have an iPhone, download GuardianGamer from the App Store. If you have any other phone, laptop, or tablet, use the web app at guardiangamer.gg/sign-up — same features, same dashboard, no App Store required.

Once you're logged in as a parent, generate a pairing code and you're ready to set up how your child will play.

Once you're set up as a parent, you can let your child play in any of three ways — and switch between them at any time. All of them require your consent, in the form of a pairing code you generate in your parent app.

1. On your phone (physical pairing). Hand your phone over and your child plays right there. The simplest option for younger kids who don't have their own device. You're already signed in, so there's nothing more to set up — just enter the pairing code once.

2. On their own iPhone or iPad. Install the GuardianGamer app on your child's device, then enter the pairing code you generated. Their device is now linked to your parent dashboard.

3. In any browser at joinmy.gg. Works on Android tablets, Chromebooks, Windows laptops, Macs — anything with a browser. Your child opens joinmy.gg and enters the pairing code. No download required.

Whichever option you pick, the parent app stays your dashboard. You see what they play, who they play with, and the AI summaries — and you decide how much time they get.

iPhone/iPad: tap Share, scroll to Add to Home Screen, tap Add.
Android: tap the menu (three dots), select Add to Home Screen, tap Add.

Setup works better on a larger screen like a laptop or tablet.

Open the Parent App, go to the Gamers section, tap Create Sign-In Code next to your child's name, then scan the new QR code with the additional device.

Yes — there's a full web app that works on any device with a browser: Android, Windows, Chromebook, Mac. Sign up at guardiangamer.gg/sign-up and log in with your parent account. Same features, same dashboard, no App Store required.

One important step on Android: after logging in, tap your browser's menu (the three dots) and choose Add to Home Screen → Add. This installs the web app like a native app — full screen, with notifications, and a tap-to-launch icon. Without this step it'll still work in the browser, but it won't feel as smooth.

Download GuardianGamer from the App Store, then log in with your existing parent account. Your child's profile and history sync automatically.

On a computer, press ESC. On iPad/iPhone, use the back/done button. On Android, use the device back button.

Check your spam/junk folder for messages from support@guardiangamer.com. Verify you can log into your Parent App. If issues persist, contact support.

1. Install the Parent App and log in.
2. Connect your child's device via QR code.
3. Let them play and check the highlights.
4. Optionally invite other parents.

The AI records Roblox sessions — capturing gameplay, voice chat snippets, and on-screen activity. It creates highlight reels typically within 20 minutes, flagging anything that needs your attention.

GuardianGamer replaces in-game voice chat with a secure overlay, disables original voice features, only allows pre-approved friends, and filters inappropriate language in real time.

GuardianGamer is COPPA compliant with encrypted, anonymized data. Session details remain private to parents only — never shared with Roblox, publishers, or third parties.

The overlay replaces built-in game voice chat with secure communication, letting children speak only with Parent-Approved Friends — parent-approved trusted contacts.

Game friends include anyone friended in-game.
Parent-Approved Friends are only children whose parents you've connected with through the GuardianGamer network.

They can see other players but cannot voice chat with other players online. Text chat is filtered and monitored automatically.

Connect with other parents through the app. Once both parents approve the friendship, the kids can voice chat during gameplay.

Yes — the approved friend list travels across all supported games, including Roblox and Minecraft.

Yes — view, remove, and monitor all friendships and get notifications about new requests in your parent dashboard.

Invite other parents via email or phone. Once both sides approve the connection, the kids can play together safely in private sessions.

Send invitations directly from your dashboard. Invited parents receive 30-day free trials automatically.

Yes — all safety features work the same regardless of subscription level.

Connect with parents you know first. Then consider school or class groups, or activity-based groups with teacher supervision.

Yes — after device connection, they log into their existing Roblox account through the Gamer App with all progress intact.

You can create a new Roblox account through GuardianGamer with full privacy control from day one.

GuardianGamer works with the account as-is, but reviewing Roblox's privacy settings together beforehand is recommended.

Yes — each child has their own profile linked to their own unique Roblox account.

Existing friendships remain intact. You gain visibility and monitoring of interactions through your parent dashboard.

The Roblox account stays theirs — it's not tied to GuardianGamer and continues normally on any device.

Yes — session summaries show flags for concerning conversations and positive indicators rather than overwhelming raw logs.

Yes — Minecraft is coming next.

Set daily time limits, schedule allowed gaming hours (zero-hour blocks prevent gaming entirely), enable automatic bedtime shutoff, and reward extra time for achievements.

Daily recaps with highlights, short insights about play patterns, conversation starters, and safety alerts only when something needs your attention.

You can watch highlight reels, have informed conversations, and share reels together. Live session watching is in development.

The 30-day free trial includes full access to all features: 30 hours of gaming time monthly, AI safety monitoring, the GuardianGamer Assistant, Parent-Approved Friends, the parent dashboard, and priority support.

Continue with the subscription at $9.99/month: 30 monthly hours per child, monitoring, Assistant access, friend networks, reports, and support for up to five children per account.

No charges occur automatically — the trial simply ends after 30 days. Your child's Roblox account remains untouched and playable normally.

A personal AI assistant built into the Parent App that answers plain-language questions about your child's gameplay, safety, spending, screen time, and highlights — instantly. Learn more →

Ask about games played, session lengths, visited worlds, concerning chat, new interactions, Robux spending, remaining time, session frequency, and highlight moments.

It pulls exact data from recorded Roblox sessions — capturing gameplay, duration, voice snippets, and on-screen activity. Usually available within 20 minutes of a session ending.

Everything is private to you only — never shared with Roblox, publishers, advertisers, or any third parties.

No. The Assistant answers quick questions; the dashboard handles actions like setting limits, approving friends, and reviewing full history.

Open the GuardianGamer Parent App, tap your child's profile, and the Assistant chat appears ready for questions.

Continue asking naturally — the Assistant maintains conversation context. For human help anytime, contact support@guardiangamer.com.

Close other apps and tabs, move closer to your WiFi router, use a wired connection if possible, and restart your router. We recommend at least 10 Mbps internet speed.

Email support@guardiangamer.com or contact the parent community. Most requests are resolved within 2 hours during business hours.